Desk of Brad

Search

Consulting 101

“You’re alive, that means you have infinite potential. You can do anything, make anything, dream anything. If you can change the world, the world will change. Potential.” 

– Neil Gaiman 

Consulting 101 

Over the past several weeks we have all been hustling to close and deliver new work. I cannot tell you how proud I am of all of the energy being put into our new client, Zimmer Biomet as well as our other clients. Each of you is delivering world-class work product for our clients and I am so excited about this next wave of Tahzoo. 
 
As we onboard these clients and begin working together I thought it was a good time to refresh everyone on our standards for consulting. Let’s call it consulting 101.

Here are the main overarching themes: 

  • Perception is Reality: Be on time for meetings. You never get a second chance… This is a basic fundamental.  
  • We are Tahzoo, you are Tahzoo: You are representing all of us. It doesn’t matter the request, we all chip in and have each other’s backs. 
  • The Client’s Success is Tahzoo’s Success: Ask yourself “What can I do to make our client more successful?” 
  • Listen Before you Act: Don’t talk about solutions yet, first define the problem we need to solve. 
  • Understand the Problem: Go on the client journey together. 
  • Understand the Solution: Understand where the client is coming from, have an open mind.  
  • Take Action: Talk is cheap- do something! 
  • Follow Through: Your word is your promise. 
  • Results = Success: Show the difference you are making! 
  • Rinse and Repeat: The more we do this work, the better we will be. 
  • Everybody is a Client Manager: Build Relationships- listen for opportunity, make the most of our team. 

We have to hold ourselves to high standards. There is no such thing as an undisciplined, yet a successful team. 
 
I am proud of all of you- we’re moving in the right direction, just keep going! 

 
Let’s go be great! 
Brad