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Relationship-Based Business

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“Be at war with your vices, at peace with your neighbors, and let every new year find you a better man.” -Benjamin Franklin 

We are moving into our 10th year of being in business. It’s an exciting milestone and as I reflect on the last ten years; I am so proud of what we have accomplished. You are an important member of a team that is focused on providing groundbreaking, innovative, and meaningful consulting to our clients. We set out to improve the quality of the customer experience. We have lofty goals of making millions of people a little bit happier every day – our contribution to the world. 

We’ve learned that it doesn’t just require SDL Tridion skills, creative expertise or consulting skills, we’ve learned time and time again it takes great teamwork to achieve results for our clients. Teamwork is inclusive of our clients; our best accounts are the ones in which we become strategic partners with them. You can measure the health of a consulting company by examining the strength and quality of its relationships. 

When I think about goals for 2020, one is to improve our relationships, internally and externally. Go find a relationship that needs work and work on it. Make a difference in the little things and the big things. I always appreciated the saying… “people don’t care about how much you know until they know who much you care”. When I worked at Nordstrom, we sent thank-you notes to each of our customers, it was a little thing but a meaningful one. So, let’s show our clients and our co-workers how much we care.  
 
Let’s go be great! 
Brad