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Strategy of the Business

Hi Everyone, I’ve been reading a great book called “Extreme Ownership How U.S. Navy Seals Lead and Win” by Jocko Willink and Leif Babin. The book is a mixture of describing actual combat situations and how the same principals of leadership can be applied to business. It’s a master class on leadership, self-responsibility, and communication. […]

Cycle of Problem Awareness

Hi Everyone, Cheerful Leadership, Cheerful Coaching, and Cheerful Problem Solving Over the last few months, I’ve been observing patterns of behavior related to customer and personnel challenges within our business. When things aren’t going right big and small, we need to communicate with one another, problem solve, and occasionally provide constructive criticism to those involved, so […]

Let’s Embrace this Opportunity

Hi Everyone, Growth is good, with growth comes personal opportunities, career advancement, financial rewards, and the pleasure of working on an awesome team. We have a lot of growth ahead of us, we are so lucky to have this good fortune. Revenue in Q2 will be almost 40% higher than Q1, (just so you appreciate […]

Ways to Improve Communication

“I urge you to please notice when you’re happy … and exclaim or murmur or think at some point, if this isn’t nice, I don’t know what is.” – Kurt Vonnegut  Stop, Collaborate, and Listen.   We chose happiness, we chose a positive frame of mind, we chose to see the best in one another… we have a […]

Great Customer Service

“If you could only sense how important you are to the lives of those you meet; how important you can be to the people you may never even dream of. There is something of yourself that you leave at every meeting with another person.”  – Fred Rogers  Great customer service starts internally…   I see it. We […]

4 Big Priorities

“One truth I have discovered for sure: When you believe that all things are possible and you are willing to work hard to accomplish your goals, you can achieve the next ‘impossible’ dream. No dream is too high!”  – Buzz Aldrin  We have a lot of work going on within the company these days and […]

Help, I need somebody!

“Help, I need somebody!”   There are lots of books about holding people accountable, oftentimes these books focus on the clarity of the responsibilities, measurement, or structuring conversations that cut through the excuses. Yes, these are all important things to focus on. What I don’t like about many of these books is that accountability is more […]

Consulting 101

“You’re alive, that means you have infinite potential. You can do anything, make anything, dream anything. If you can change the world, the world will change. Potential.”  – Neil Gaiman  Consulting 101  Over the past several weeks we have all been hustling to close and deliver new work. I cannot tell you how proud I am […]

The Johnny Tsunami of Tahzoo

“Treat objections as requests for further information.” – Brian Tracy  I had to get the windows in my home cleaned yesterday. There was a nice young gentleman who came over, he was polite and quiet. He proceeded to clean all of the windows inside and out over the course of a few hours. My house […]

Collaboration

I appreciated the opportunity to speak with all of you yesterday. I received a fair amount of feedback from many of you and I will continue to do these calls on a more regular basis. Let me reiterate that as we work our way through the transformational process, I want your feedback, either directly or […]