Remembering the Fallen
Hi Everyone, Happy Memorial Day weekend! I want to take a moment to remember our fallen soldiers and give sincere gratitude to families who have sacrificed so much for this country and our freedoms. We owe all of them a tremendous debt. I hope that this weekend is a reminder to all of us that […]
Why should you care about CX?
“Don’t ask yourself what the world needs, ask yourself what makes you come alive. And then go do that. Because what the world needs are people who have come alive.” – Harold Whitman My speech at the digital summit at Marquette University was very well received for those who followed the event or me on […]
Sales, It’s Not Just Selling…
In a healthy company, everyone knows how they contribute to the mission and success of the company. I had many different jobs while I worked at Nordstrom, at one point in time I was a phone switchboard operator, I managed all the incoming and outgoing phone call for the store. At another point I worked […]