“Courage is simply doing whatever is needed in pursuit of the vision.”
– Peter M. Senge, The Fifth Discipline: The Art & Practice of The Learning Organization
Where Everyone Knows Your Name
“Where everyone knows your name… and they’re always glad you came…” Do you make our customers feel this way? Do you know them and are you glad to be working for them? Our business is based on relationships and adding value. When I spoke about how Jason and John make the bar a great experience for me, I began thinking about how each of you makes great experiences for our clients. I’d like to hear from you – over the next week, send me what you do to make working with you and Tahzoo a great experience. I’ll feature the ideas in the Desk of Brad next week.
If you find yourself short on answers, then it’s time for a personal inventory. Why are you here at Tahzoo? Our goal is to make millions of people a little happier every day. Your clients should be part of that equation. If you’re not proactively trying to figure out how to make a difference and leveraging your unique value to make that happen, then you need to get off the dime and get started.
We have so much to be thankful for; we have a great team, great clients, and a chance to make a difference in our work. We are agents of change – change is hard and the comfort of your strong relationship and the company’s excellent work is what allows our clients to change. We are always happiest when we do hard work and begin to see the results. Think about getting in shape, or going on a diet or learning a new language; the work is hard but the results are worth it. Like a good trainer, friend, or teacher, let’s help our clients achieve the outcomes they desire.
Our clients deserve to feel like they just walked into Cheers when they interact with you. Your peers deserve to feel the same way. We hire smart AND happy people; let your bubble of joy surround your clients and colleagues. It’s not too late to get started, it’s not too late to make a change, and it’s not too late to put others above yourself – and if none of that works then fake it until you make it. Put that smile on and let it shine.
Let’s go be great