Why Tahzoo
I spent the week driving across the United States visiting BBQ restaurants and meeting people. I am always fascinated to hear the stories about how the restaurant was started and to feel the passion of the pitmaster. One thing strikes me about BBQ, nobody gets into the business for the money, maybe the fame but […]
A few thoughts on leadership
“The probability that we may fail in the struggle ought not to deter us from the support of a cause we believe to be just.” – Abraham Lincoln Hi Everyone, I realize that we are all working hard to drive the business and I wanted to add some perspective around my thoughts on leadership. We have […]
Last Full Week in June
“Efficiency is doing things right; effectiveness is doing the right things.” – Peter Drucker I saw my doctor this week for my annual checkup. Pleased to say I am in good health with the possible exception that my blood pressure was a bit too high as you could probably imagine, my stress level is likely […]
Let’s Get Social!
“What would you do if you believed you only had a few minutes to live? Don’t look back. Don’t be afraid. Don’t give up. Don’t Look Down.” – Sir Richard Branson I’ve been talking a lot recently about The Experience Economy my perspective on how I think the world of business has shifted over recent years from one of consumption to one based on […]
Our Mission
“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.” – Mark Twain Our Inspiration, Our Values, Our Mission… This is the last of my three-part return […]
Our Values
“Either you run the day, or the day runs you.” – Jim Rohn This is the second in a three-part Desk of Brad series returning to the core ideas at the heart of the company, which I wrote four years ago. I have recently re-read them and have decided to republish them. (I have updated them only […]
Doing Right by the Client
I keep coming back to this one idea: if we are to be a truly global consulting company supporting the best brands in their customer experience journey, we need to provide a level of service and quality that is unequaled in the industry. The Tahzoo experience should be a fair exchange of value delivered in […]
Our Inspiration
“All things are difficult before they are easy.” – John Norley In contemplating what to write about this week for the Desk of Brad, I was thinking back a few years and I recalled a three-part series I’d written back in 2012 called Our inspiration, our values, our mission. It’s always good to revisit such things from […]
Inspiring Innovation
For any new company to succeed there has to be innovation—often a lot of it. Apple. Amazon. Uber. Facebook. The examples are easy to come by. The message is pretty simple: to stand out, you have to do things differently than those who went before. That’s why we talk a lot about innovation here at […]
Tahzoo’s Customer Experience
I was listening to an old interview with Steve Jobs today, he was discussing the process of product development and how he’s learned over the years to start with the customer experience in mind rather than the technology. I was again struck by his passion to deliver a phenomenal experience to his customers. I have […]