In a healthy company, everyone knows how they contribute to the mission and success of the company. I had many different jobs while I worked at Nordstrom, at one point in time I was a phone switchboard operator, I managed all the incoming and outgoing phone call for the store. At another point I worked in security, keeping everyone safe and catching shoplifters. While these jobs didn’t contribute directly to selling clothing, they were an important part of creating an optimal customer experience. We have a lot of different practice areas and capabilities within Tahzoo to assist our clients. The work that everyone does is important.
I recently had a conversation with a developer who wasn’t entirely sure how his work, contributed to the overall mission of Tahzoo. It’s not that he didn’t understand his work or the need to implement a content management system but how does that fit into the big picture of Tahzoo. As we were talking I asked him to consider a few questions… we talked through his answers and it became clear to me that I should spend more time making sure each of you understands how you can contribute to make Tahzoo a great company.
1. Do you understand the vision we have for our clients?
2. What do you do every single day to contribute to the Tahzoo client experience?
3. How is are you advancing the mission of the company?
4. How are you innovating in your work to improve the experience?
5. How do you identify new opportunities for Tahzoo to help your client?
What each of you does every day contributes to our clients becoming a long customer of Tahzoo. In other words, how do I contribute to sales and growth at Tahzoo? This got me thinking about all of the sales and customer experience touchpoints that help contribute to the growth of our bottom line, even those touchpoints that may not engage with our customers directly. I would encourage everyone to review these five questions and consider what could you be doing differently?
As always feel free to send me your thoughts and feedback.
Let’s go be great!