Leaders in Experience, Design, and Delivery

“If you would attain to what you are not yet, you must always be displeased by what you are. For where you are pleased with yourself there you have remained. Keep adding, keep walking, keep advancing.” – Saint Augustine  Hi Everyone,  My challenge to each of you is to make Tahzoo a recognized leader in Experience Design and […]

The Power of a Network

“To be successful, you have to be able to relate to people; they have to be satisfied with your personality to be able to do business with you and to build a relationship with mutual trust.” – George Ross  I recently had the pleasure of being interviewed for the B2B Growth Show, where we discussed 3 Things […]


I’ve just finished a wonderful book called Smarter Faster Better by Charles Duhigg. He spends most of the book articulating how to be more efficient and effective in your life. The book details the psychology and cognitive science around motivation and achievement. Many of the techniques and mental models that are described are habits that […]

The Culture of Experience

The culture of customer experience is upon us… although very nascent, while there have been a few companies grounded in customer service over the last 20 years they are outliers and not the norm. Most large companies are organized to serve themselves while providing a service or product to the market. Typically, one part of […]

Client Partner and Delivery Lead

I am asked from time to time to better define the role of Client Partner and the Delivery Lead. As part of a project kick-off, I spent a few moments outlining the basic working relationship in an effort to ensure a successful engagement. The following is an excerpt from the letter that I wrote to […]

Tahzoo makes the Inc 5000

“No one can whistle a symphony. It takes a whole orchestra to play it.”  – Halford E. Luccock  Creating a symphony…  The culmination of all of your efforts have resulted in Tahzoo again attaining a place in the Inc. 5000, as one of the fastest-growing private companies in America. 2016 will be our third time being named with this prestigious honor. Through all of your […]

Shared Stories

I am looking forward to visiting the Netherlands next week, it’s been almost 2 months since I was last there and I am missing my home away from home. I came back from vacation with a strong sense of optimism about the business and most importantly how fortunate I am to work with such great […]

A few thoughts on leadership

“The probability that we may fail in the struggle ought not to deter us from the support of a cause we believe to be just.” – Abraham Lincoln  Hi Everyone,  I realize that we are all working hard to drive the business and I wanted to add some perspective around my thoughts on leadership. We have […]

Last Full Week in June

“Efficiency is doing things right; effectiveness is doing the right things.” – Peter Drucker   I saw my doctor this week for my annual checkup. Pleased to say I am in good health with the possible exception that my blood pressure was a bit too high as you could probably imagine, my stress level is likely […]

Our Inspiration

“All things are difficult before they are easy.” – John Norley  In contemplating what to write about this week for the Desk of Brad, I was thinking back a few years and I recalled a three-part series I’d written back in 2012 called Our inspiration, our values, our mission.  It’s always good to revisit such things from […]