Great Customer Service
“If you could only sense how important you are to the lives of those you meet; how important you can be to the people you may never even dream of. There is something of yourself that you leave at every meeting with another person.” – Fred Rogers Great customer service starts internally… I see it. We […]
Leadership & Rolling Up Your Sleeves
“Everyone thinks of changing the world, but no one thinks of changing themselves.” – Leo Tolstoy Leadership is not about identifying issues, it’s about resolving them. It’s so unfortunate that “management” as a career path to leadership creates so many bad habits. As a “manager” you need to identify work and divide it across your team. As […]
The Present
One of my favorite books to give is called The Precious Present by Spencer Johnson. Think of the title of the book as a riddle. I had dinner last night with an old friend and we were talking about building relationships with customers. I’ve known some of my customers for years, and many of them […]
A Mighty Big Country
“We remember the experiences we’ve had far more than the stuff we’ve bought.“ I am on holiday this week driving from Seattle, Washington to Washington DC with my family. This is an annual trip for me and some of my best thinking and reflection occurs during these holidays. In addition to the family trip every […]