Skip to content

Desk of Brad

  • Business
  • Personal Growth
  • Culture
  • Innovation
  • Leadership

Desk of Brad

Brad Heidemann, CEO, Tahzoo

Tag: digital transformation

The Zeitgeist

May 17, 2022 by Brad Heidemann

“Difficult to see. Always in motion is the future.”  – Yoda reminds Luke of the problem with trying too hard to predict the future  Today I was going to write about ‘how to run a meeting’, but I’ve opted to save that for next week.  During my travels this week, I’ve had a lot of time to …

Continue Reading

The Importance of Personalization

May 10, 2022 by Brad Heidemann

I hope you enjoyed the retrospective on advertising and marketing last week. It’s important to know where we came from so we can understand where we are going and how big is the step is forward. For those who were wondering, Mark Goode won the contest on the ad campaigns, and here are the answers: …

Continue Reading

Best DX Idea for 2017

May 17, 2022 by Brad Heidemann

“I found every single successful person I’ve ever spoken to had a turning point. The turning point was when they made a clear, specific unequivocal decision that they were going to achieve success. Some people make that decision at 15 and some people make it at 50, and most people never make it at all.”  – Brian …

Continue Reading

Selling Tahzoo

May 11, 2022 by Brad Heidemann

Imagine you’re talking with a potential Client of Tahzoo’s and they ask you what does Tahzoo do? You could say we are a customer experience agency that helps our clients deliver personalized customer experiences at scale… then comes the awkward pause from the Client during which they decide to either say “that’s cool” or admit …

Continue Reading

Evolutionary Thinking, Revolutionary Results

May 17, 2022 by Brad Heidemann

“Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do …

Continue Reading

What is CX?

May 17, 2022 by Brad Heidemann

Don’t let the fear of losing overtake the joy of winning  – Urban Meyer  What is CX and why should you care?  I’ve been preparing for a speech that I am looking forward to giving at the Marquette University Digital Summit next week. I am working closely with John Kottcamp and Andy Myers to crystalize Tahzoo’s position on what we’re are calling the Experience Economy.  Our thesis …

Continue Reading

business development business planning capabilities clients communication company anniversary consulting contextualization core values culture customer experience customer service data decision making Digital evolution digital landscape digital revolution digital transformation employee feedback goals goal setting hiring holiday industry trends innovation jobs leadership learning life lessons mentor office environment operations performance metric personal aspirations personal growth personalization reflection relationships satisfaction software teamwork technology user experience vision

© 2022 Desk of Brad | WordPress Theme by Superbthemes