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Who Do You Want to Work With?

“You can’t teach employees to smile. They have to smile before you hire them.”   – Arte Nathan  Do they give you energy? I know we’ve been interviewing a lot of people lately. I was thinking about our clients and how helping them change corporate culture is hard. It’s not just that we invent strategies and implement systems, […]

For Those Who Love To Teach

Let’s get excited.    Do you remember when you were in your early twenties looking for a job? What were you thinking about at that time…? What’s my future going to be… will I be successful, fall in love, buy a house, have children, be rich… You had lots of unknowns during that time and a […]

Client Partner and Delivery Lead

I am asked from time to time to better define the role of Client Partner and the Delivery Lead. As part of a project kick-off, I spent a few moments outlining the basic working relationship in an effort to ensure a successful engagement. The following is an excerpt from the letter that I wrote to […]

I Can Feel the Momentum

When I was buying clothing at Nordstrom, we used to have to figure out the right level of inventory for each product by size. So let’s take a men’s V-neck undershirt, size large. If on average, you sell 42 units a week and they are resupplied once a week what is the right inventory level? […]

The Four Engagement Models for Our Clients

The business we’re in is achieving business results for our clients by enabling them to deliver contextually relevant and personalized experiences.  There are many people within the company working on the integration plan, exploring the opportunities and challenges of combining the businesses. A common thread in the discussion is what business we are in? I […]