Achieving Happiness

“My philosophy of leadership is to surround myself with good people who have ability, judgment and knowledge, but above all, a passion for service.” – Sonny Perdue  Achieving Happiness   Lou Holtz has been a hero of mine for a long time. He has a gift for explaining how achieving happiness and excellence is simply a matter […]

In Search of Bernbach

“One way to meet new people is to listen more carefully to the people you see every day.” – Robert Brault  As I sat on an airplane and came across an Ad Age ‘interview’ of advertising legend Bill Bernbach, the thought crossed my mind, ‘How would one respond to these questions in the context of […]

Tell It Straight… or Otherwise Said, Keeping It Real

“Talking is like playing on the harp; there is as much in laying the hands on the strings to stop their vibration as in twanging them to bring out their music.” – Oliver Wendell Holmes  I was spending time with a good friend this week and they shared how much they appreciated that I was […]

Expertise and Career Growth

 “Employee engagement is strongly connected to business outcomes essential to an organization’s financial success, such as productivity, profitability and customer engagement. Engaged employees drive the innovation, growth and revenue that their companies need.” – Amy Adkins (Gallup 2015)  Expertise…   “The discipline of writing something down is the first step toward making it happen.” – Lee […]

Surfing, and Making It Better

I spent the evening with an old friend last night, someone who has been like a second father to me. Rick and Jan took me in as a teenager and were instrumental in shaping who I am today. Rick is a remarkable man, he has four undergraduate degrees, two masters and two PHDs, not all […]

Conflict Resolution

I’ve been thinking about conflict for the past couple of weeks. I thought it would be a good idea to share my perspective and some thoughts around the inevitable conflict that arises when humans work together and how to manage it from my perspective. I wrote out the company values in an effort to provide […]

Doing Right by the Client

I keep coming back to this one idea: if we are to be a truly global consulting company supporting the best brands in their customer experience journey, we need to provide a level of service and quality that is unequaled in the industry. The Tahzoo experience should be a fair exchange of value delivered in […]

Tahzoo’s Customer Experience 

I was listening to an old interview with Steve Jobs today, he was discussing the process of product development and how he’s learned over the years to start with the customer experience in mind rather than the technology. I was again struck by his passion to deliver a phenomenal experience to his customers. I have […]

Drive for June

Team Tahzoo,  This month’s theme is DRIVE. For me, drive is very personal. I am constantly pushing myself to learn more, do more, and excel. The folks in DC probably picked up on this when I was addressing them last Friday and shared that Tahzoo’s year-over-year growth sits at 80% and while that is superior […]