Practice Makes Perfect
“The one thing that I know is that you win with good people.” – Don Shula Hi Everyone, I’ve been a bit circumspect and contemplative this week. I am keenly aware that time is marching on even though each day is bleeding into the next. I find myself vacillating between forgetting which day of the […]
A Matter of Perspective
“Life cannot be calculated. That’s the big mistake our civilization made. We never accepted that randomness is not a mistake in the equation – it is part of the equation.” – Jeanette Winterson Hi Everyone, I write these letters every week and sometimes they are easy to write and other times I’m confounded. It’s not […]
Staying calm and taking care of yourself
“Life is 10 percent what you experience and 90 percent how you respond to it.” – Dorothy M. Neddermeyer Hi Everyone, I wanted to follow up on my letter from last week. I ran into Tom and his wife Cori a couple of days ago and found out he closed two more remodeling contracts! Wow, I guess […]
The Power of a Smile…
Have you ever noticed that a smile from someone can just make your day? When I was a phone operator at Nordstrom (I’ve had almost every job at Nordstrom), we used to talk about having a smile in your voice when you answered the phone. Have you ever noticed how much more approachable a friendly voice is rather […]
Be Like Mike
“When you’re screwing up and nobody says anything to you anymore, that means they’ve given up on you.” ― Randy Pausch (The Last Lecture) In loving memory of someone who made me try harder… We continue to enjoy good fortune in the marketplace. As I wrote yesterday, happy clients and perfect quality work create a virtuous […]
Help, I need somebody!
“Help, I need somebody!” There are lots of books about holding people accountable, oftentimes these books focus on the clarity of the responsibilities, measurement, or structuring conversations that cut through the excuses. Yes, these are all important things to focus on. What I don’t like about many of these books is that accountability is more […]
Beware of the Ides of March
“As we live, we can learn” – Ruth Bader Ginsburg Happy Birthday, RBG! “Beware of the ides of March” I am sure many of you remember this phrase from Shakespeare’s play, Julius Ceasar. First whispered by the Soothsayer, then falling into the dialogue between Brutus and Ceasar, finally, Ceasar dismisses the Soothsay as a dreamer and […]
The Difference Between Average and Exceptional Experiences
“Don’t let the fear of losing be greater than the excitement of winning.” – Robert Kiyosaki We live in a time of change where the established patterns of consistency and sameness are being challenged. The new mediums of the web and social media are positioning everyone to contribute to the next big cause, the next […]
Showing That You Care
Saturday evening, I was traveling home in an Uber after a long day. I was tired and ready for a good night’s rest. My best friend had given a podcast on meditation, mostly related to the mind-body connection. The two hosts had those dreamy, serene voices that you’d expect when talking about meditation. Although tired, […]
The Pivotal Moment
In every sporting event, there is a pivotal moment that determines the outcome of the competition. While that moment may seem a matter of luck or stoke of greatness, it is inevitably the byproduct of years of hard work. We celebrate the wins, but what we should be celebrating is the tireless effort and dedication […]