Why should you care about CX?

“Don’t ask yourself what the world needs, ask yourself what makes you come alive. And then go do that. Because what the world needs are people who have come alive.”   – Harold Whitman   My speech at the digital summit at Marquette University was very well received for those who followed the event or me on […]

What is CX?

“Don’t let the fear of losing overtake the joy of winning.” – Urban Meyer  I’ve been preparing for a speech that I am looking forward to giving at the Marquette University Digital Summit next week. I am working closely with John Kottcamp and Andy Myers to crystalize Tahzoo’s position on what we’re are calling the Experience Economy.  Our thesis is that Experiences will be the currency […]

Personalization Practice

“Nothing is impossible, the word itself says I’m possible.” – Audrey Hepburn   As I was reviewing the pipeline with the sales team this week and it was exciting to see that we have 6 large personalization projects in the queue with existing clients. A core value proposition of Tahzoo is that we help our clients deliver a relevant and personalized experience. The […]