The Difference Between Average and Exceptional Experiences

“Don’t let the fear of losing be greater than the excitement of winning.” – Robert Kiyosaki  We live in a time of change where the established patterns of consistency and sameness are being challenged. The new mediums of the web and social media are positioning everyone to contribute to the next big cause, the next […]


We are only gated by our ambition. I was chatting the other day about my heroes and what I found so remarkable about them. I was recounting the first time I met Richard Branson, and what amazed me most was the way he thinks in terms of “Why not?”. The guy realizes that airplane travel […]

What I Learned From My Best Customer

I want to tell you a story about one of my best customers, Gene. As a young account rep at Microsoft, I was tasked with managing the US Department of Agriculture (USDA). For some context: At that time USDA had 29 sub-agencies, over 100,000 employees, and an IT budget of well over $1.5B. The organization, […]

The Pivotal Moment

In every sporting event, there is a pivotal moment that determines the outcome of the competition. While that moment may seem a matter of luck or stoke of greatness, it is inevitably the byproduct of years of hard work. We celebrate the wins, but what we should be celebrating is the tireless effort and dedication […]

Being a Good Consultant

We are a relationship led company. In every respect, the quality and strength of our relationships determine the short and long-term success of our business. Qualitatively, this is the most important point of judgment regarding the health of employees, partners, clients, and the company. If you can’t build and maintain great relationships, consulting is not […]

Achieving Happiness

“My philosophy of leadership is to surround myself with good people who have ability, judgment and knowledge, but above all, a passion for service.” – Sonny Perdue  Achieving Happiness   Lou Holtz has been a hero of mine for a long time. He has a gift for explaining how achieving happiness and excellence is simply a matter […]


“No problem can withstand the assault of sustained thinking.” – Voltaire  Hi All,  As I walked into the office the day before yesterday, there were two gentlemen waiting at the front door to speak with me. They were from a bank that has been wanting to do business with Tahzoo for some time. I haven’t been available to […]

Tell It Straight… or Otherwise Said, Keeping It Real

“Talking is like playing on the harp; there is as much in laying the hands on the strings to stop their vibration as in twanging them to bring out their music.” – Oliver Wendell Holmes  I was spending time with a good friend this week and they shared how much they appreciated that I was […]

The Present

One of my favorite books to give is called The Precious Present by Spencer Johnson. Think of the title of the book as a riddle. I had dinner last night with an old friend and we were talking about building relationships with customers. I’ve known some of my customers for years, and many of them […]

Selling Tahzoo

Imagine you’re talking with a potential Client of Tahzoo’s and they ask you what does Tahzoo do? You could say we are a customer experience agency that helps our clients deliver personalized customer experiences at scale… then comes the awkward pause from the Client during which they decide to either say “that’s cool” or admit […]