Process and Procedure Is No Substitute for a Great Relationship

I thought I’d share with you some of the pictures from my holiday in Washington state this week. Like most Americans, it’s a working vacation but none the less it’s been an enjoyable and thoughtful time. I have a sense of renewal and focused determination coming back from holiday. One of the best things about […]

Let’s Get Social!

“What would you do if you believed you only had a few minutes to live? Don’t look back. Don’t be afraid. Don’t give up. Don’t Look Down.”       – Sir Richard Branson  I’ve been talking a lot recently about The Experience Economy my perspective on how I think the world of business has shifted over recent years from one of consumption to one based on […]

The Tahzoo Experience

I wrote to you a few weeks ago about the improving and redefining the Tahzoo experience. I am pleased to announce that we are beginning the kick-off for the new We need to put some WOW into our customer experience. Now that we’ve merged the two companies, we need to see our brand and […]

The 6 Thematic or Topical Areas

It was a great week here in Washington D.C. We just completed the planning meetings for launching the new Tahzoo Worldwide organization. Much of the meeting was focused on driving integration across the company and defining success metrics for the remainder of the year.   During the meeting, we organized the work that needs to be accomplished thematically […]

Growing a Business

As a young manager at Nordstrom, I was speaking with John Nordstrom one day and he was complimenting me on the great service my department was giving. I was pleased to be receiving the compliment; however, I was curious about how he could know that when he’d only spent a limited time on the sales […]