Being a Good Consultant
We are a relationship led company. In every respect, the quality and strength of our relationships determine the short and long-term success of our business. Qualitatively, this is the most important point of judgment regarding the health of employees, partners, clients, and the company. If you can’t build and maintain great relationships, consulting is not […]
Greatness
“The starting place for your greatness is desire. The desire to succeed, to serve others, to keep on going no matter what.” – Assegid Habtewold Greatness I witnessed greatness today. Wow – it was fun to watch. It’s easy to think that greatness is an event, but it’s not. That moment, when you see it when you […]
Promises
“People forget how fast you did a job – but they remember how well you did it.” – Howard W. Newton Promises It was early in my career and late on a Friday night. All of my friends were out on the town and waiting for me. I had a report due that day and was working […]
Achieving Happiness
“My philosophy of leadership is to surround myself with good people who have ability, judgment and knowledge, but above all, a passion for service.” – Sonny Perdue Achieving Happiness Lou Holtz has been a hero of mine for a long time. He has a gift for explaining how achieving happiness and excellence is simply a matter […]
Where Everyone Knows Your Name
“Courage is simply doing whatever is needed in pursuit of the vision.” – Peter M. Senge, The Fifth Discipline: The Art & Practice of The Learning Organization Where Everyone Knows Your Name “Where everyone knows your name… and they’re always glad you came…” Do you make our customers feel this way? Do you know them and […]
Loyalty or Sales Strategy?
“Action springs not from thought, but from a readiness for responsibility.” – Dietrich Bonhoeffer I have a favorite restaurant that I go to frequently; I’ll be honest… it’s the bar at a nice restaurant. I enjoy this place because the bartenders Jason and John make the experience so pleasant. Several months ago, the restaurant started a loyalty […]
Great, not Good Service
“In about the same degree as you are helpful, you will be happy.” – Karl Reiland I was working with our team in Seattle this week and we were discussing the tenets of good customer service. If I learned anything working at Nordstrom, it’s that good customer service is proactive, not reactive. If someone takes your […]
Making Millions of People Happy Every Day
“When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.” – Fred Rogers Dear Team Tahzoo – Over the last couple of months, there have been a number of incidences that have weighed heavily on my heart. The bombing […]
Leadership & Rolling Up Your Sleeves
“Everyone thinks of changing the world, but no one thinks of changing themselves.” – Leo Tolstoy Leadership is not about identifying issues, it’s about resolving them. It’s so unfortunate that “management” as a career path to leadership creates so many bad habits. As a “manager” you need to identify work and divide it across your team. As […]
Living through Experiences – Tahzoo’s 7 year anniversary
“First we thought the PC was a calculator. Then we found out how to turn numbers into letters with ASCII — and we thought it was a typewriter. Then we discovered graphics, and we thought it was a television. With the World Wide Web, we’ve realized it’s a brochure.” – Douglas Adams Thank you for […]