Relationship-Based Business
“Be at war with your vices, at peace with your neighbors, and let every new year find you a better man.” – Benjamin Franklin We are moving into our 10th year of being in business. It’s an exciting milestone and as I reflect on the last ten years; I am so proud of what we […]
Consulting 101
“You’re alive, that means you have infinite potential. You can do anything, make anything, dream anything. If you can change the world, the world will change. Potential.” – Neil Gaiman Consulting 101 Over the past several weeks we have all been hustling to close and deliver new work. I cannot tell you how proud I am […]
Last Full Week in June
“Efficiency is doing things right; effectiveness is doing the right things.” – Peter Drucker I saw my doctor this week for my annual checkup. Pleased to say I am in good health with the possible exception that my blood pressure was a bit too high as you could probably imagine, my stress level is likely […]
Doing Right by the Client
I keep coming back to this one idea: if we are to be a truly global consulting company supporting the best brands in their customer experience journey, we need to provide a level of service and quality that is unequaled in the industry. The Tahzoo experience should be a fair exchange of value delivered in […]
Growing a Business
As a young manager at Nordstrom, I was speaking with John Nordstrom one day and he was complimenting me on the great service my department was giving. I was pleased to be receiving the compliment; however, I was curious about how he could know that when he’d only spent a limited time on the sales […]