We’re in the Relationship Business
When I think about the skills required to execute our mission, not only does it include a high level of expertise in the areas of marketing and thought leadership, it also means that we are excellent at building and maintain great relationships with our clients. If you were asked what does Tahzoo do? Would your […]
Digital Innovation
I spoke this week at the Digital Innovation Summit in Utrecht. It was a wonderful event with over 100 attendees, including customers, prospects, and partners. My speech focused on the experience economy and how the quality and shareability of experience is a hallmark of good marketing. In the experience economy, it’s not about how much […]
Where are we going?
“Life is really simple, but we insist on making it complicated.” – Confucius We are going to be a world-class Customer Experience Agency. I get asked a lot about the strategic direction of the company. I am working on our 2017 plan which I am excited to roll out to all of you in the next […]
Feedback
Giving people feedback is one of the most important things we can do in our lives. One of my favorite books is called The Last Lecture, written by Randy Pausch. For those of you who don’t know the story, after receiving a terminal cancer diagnosis, Randy gives a lecture to his class which is a […]
Selling Tahzoo
Imagine you’re talking with a potential Client of Tahzoo’s and they ask you what does Tahzoo do? You could say we are a customer experience agency that helps our clients deliver personalized customer experiences at scale… then comes the awkward pause from the Client during which they decide to either say “that’s cool” or admit […]
What Is in a Number… 522?
In the United States, there are 6.4 million new businesses started each year. A small business is defined as an enterprise with less than 500 employees, with the total number of small business in the US at any one time is around 28 million. Only 50% of new businesses survive more than 5 years and […]
Tahzoo makes the Inc 5000
“No one can whistle a symphony. It takes a whole orchestra to play it.” – Halford E. Luccock Creating a symphony… The culmination of all of your efforts have resulted in Tahzoo again attaining a place in the Inc. 5000, as one of the fastest-growing private companies in America. 2016 will be our third time being named with this prestigious honor. Through all of your […]
Shared Stories
I am looking forward to visiting the Netherlands next week, it’s been almost 2 months since I was last there and I am missing my home away from home. I came back from vacation with a strong sense of optimism about the business and most importantly how fortunate I am to work with such great […]
Process and Procedure Is No Substitute for a Great Relationship
I thought I’d share with you some of the pictures from my holiday in Washington state this week. Like most Americans, it’s a working vacation but none the less it’s been an enjoyable and thoughtful time. I have a sense of renewal and focused determination coming back from holiday. One of the best things about […]
I Can Feel the Momentum
When I was buying clothing at Nordstrom, we used to have to figure out the right level of inventory for each product by size. So let’s take a men’s V-neck undershirt, size large. If on average, you sell 42 units a week and they are resupplied once a week what is the right inventory level? […]