Desk of Brad

Integrated Delivery Model

“I find that a great part of the information I have was acquired by looking up something and finding something else on the way.” – Franklin P. Adams    Hi Everyone,  There is an old proverb which states that “you can’t cross a chasm in two small steps.” We are transforming the business to be ready for […]

Shared Values

In order to do all of what has been written about in my previous two notes, we need to be a team and a family of co-workers that share a common value system. The first act of the company was to establish a core set of values: If you care about your customers and your […]

Transforming Experiences

When we started the company, our tagline was ‘Driven by Big Ideas’… As I mentioned earlier, we live in a time of unparalleled change and opportunity. The signs of economic turmoil are ever-present, and it’s because the way in which business is conducted is changing. Over the course of history, during these transitions, companies that […]

Making a Difference

In many ways, I am thrilled at what we’ve accomplished – but it’s not enough, not nearly enough. I want to build a business that is inspirational, that aspires to change the way business is done and most importantly, is an expression of our core values. The business should be inspirational in the way that […]

Tahzoo 2017 Strategic Direction

“Statistical thinking will one day be as necessary a qualification for efficient citizenship as the ability to read and write.” – H.G. Wells  A few weeks ago, I wrote out our mission for 2017 in the Desk of Brad. I thought I’d send it out as a reminder and a pretext for our focus going […]

Happy New Year

I am excited for the new year… I am still in a California state of mind so please enjoy the analogy. When there is a storm in the Pacific, it generates a swell – the waves begin to get larger over the duration of the storm and then gradually subside to normal levels. When you’d […]

Surfing, and Making It Better

I spent the evening with an old friend last night, someone who has been like a second father to me. Rick and Jan took me in as a teenager and were instrumental in shaping who I am today. Rick is a remarkable man, he has four undergraduate degrees, two masters and two PHDs, not all […]

Happy New Year

“You don’t see a masterpiece take shape until you add all the pieces. Greatness works the same way.” –  Nyeeam Hudson  I get excited about starting the new year. There is something liberating and invigorating about all the new things that are ahead of us. I have big plans for Tahzoo in 2017. There have been a number of ideas and […]

Leaders in Experience, Design, and Delivery

“If you would attain to what you are not yet, you must always be displeased by what you are. For where you are pleased with yourself there you have remained. Keep adding, keep walking, keep advancing.” – Saint Augustine  Hi Everyone,  My challenge to each of you is to make Tahzoo a recognized leader in Experience Design and […]

Where are we going?

“Life is really simple, but we insist on making it complicated.”    – Confucius  We are going to be a world-class Customer Experience Agency.  I get asked a lot about the strategic direction of the company. I am working on our 2017 plan which I am excited to roll out to all of you in the next […]